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#Sample letter for hardship credit debt free
In Australia, there are many free financial counselling services and you can find out more about these by calling 1800 007 007.Free Financial Hardship Letter Sample and Template Way Forward Debt Solutions is a not-for-profit organisation that helps people facing long term financial difficulty manage their unsecured debts.įinally, you may wish to speak with an accredited financial counselor. If you have multiple unsecured debts with different credit providers and seek financial hardship assistance, we recommend that you call Way Forward Debt Solutions on 1300 045 502. You can also find information about financial hardship and money management, including links to the Australian Banking Association (ABA) website, the National Debt Helpline website and the Australian Securities and Investments Commission (ASIC) MoneySmart website.Ĭustomers with a mortgaged property may be eligible to apply for additional short term financial support under the government mortgage assistance scheme.įind out more about the mortgage assistance scheme. If you would like us to deal with a third party, you should contact us and discuss the process with your relevant Customer Service team. Should this be the case, we require written authority to discuss your personal and account information with the third party. We understand that at times you may like to have a third party representative deal with HSBC on your behalf. HSBC will give genuine consideration of any request, irrespective of your loan value, reason for financial difficulty or your repayment history and collections activity will be put on hold during our assessment process. In the event HSBC is unable to approve your hardship request we will provide you with information about your right to refer your request to an External Dispute Resolution service. At this time we will advise you of our decision in writing or we will write to you and ask you for further information to help us come to a decision. We aim to provide you with an outcome for your application within 21 days of your request. HSBC will respond promptly to requests, in writing, confirming the main details of any arrangement made. Alternate application processes and documentation apply. Financial Hardship assistance may be available in certain circumstances. If you are a Commercial Banking or Business Banking customer and may be experiencing financial difficulty, please contact your Relationship Manager in the first instance to discuss your situation. * If you are a Small Business Customer, you should call the Contact Centre on 1300 308 008 in the first instance. You should complete and return a Statement of Financial Position form to help us better understand your financial position. Online by submitting a Hardship application and Statement of Financial Position and sending it through to our email, In writing or email our dedicated Financial Hardship team contact you shortly after receiving your letter to discuss the matter with you further.In person by visiting any HSBC branch and speak to any of our staff, who will help you get you in touch with our dedicated Financial Hardship team.Over the phone by calling the Hardship department: 1300 555 988 between 8:00 a.m.HSBC has a number of ways you can discuss and apply for Financial Hardship assistance: